Which type of question simply requires the caller to reply yes or no?

• A. Open-Ended
• B. Closed-Ended
• C. Leading
• D. Rhetorical

Answer: (B)

Closed-ended questions are designed to be answered with a simple yes or no. This makes them ideal when you need a quick, unambiguous confirmation or a specific fact from the caller, without inviting extra detail that could slow down the call. In contrast, open-ended questions invite more information and elaboration, leading questions try to steer the response toward a particular answer, and rhetorical questions aren’t meant to be answered—they’re used for effect or emphasis rather than information gathering.