Which tool serves to properly prioritize the response level of a call and provide pre-arrival instructions to the caller?

• A. 911 protocols
• B. EMD Guidecards
• C. Dispatch algorithms
• D. Incident checklists

Answer: (B)

EMD Guidecards are designed to guide a dispatcher through a structured, protocol-driven process to determine how urgently a call should be answered and what resources are needed, while also delivering pre-arrival instructions to the caller. They walk you through specific questions and criteria to categorize the severity of the situation and assign the appropriate response level, so the right type and amount of help goes out quickly. At the same time, they provide step-by-step instructions the caller can follow before responders arrive, such as performing CPR, controlling bleeding, or helping a choking victim. This combination—accurate triage and lifesaving guidance—helps ensure timely, appropriate intervention and improves outcomes. Other options may play a part in dispatch operations, but they don’t offer the same integrated tool for both prioritizing response and delivering standardized pre-arrival instructions.