Which role is commonly found at a PSAP?

• A. Police Patrol Officer
• B. Law Enforcement Dispatcher
• C. Court Clerk
• D. Evidence Technician

Answer: (B)

A PSAP is the place that answers emergency calls and coordinates the response. The role most commonly found there is a law enforcement dispatcher because this position is trained to take 9-1-1 calls, gather essential information, decide what resources are needed, and dispatch police units or other responders. They also maintain radio contact and provide instructions to callers while help is en route. The other roles are typically not based at the PSAP: a police patrol officer is a field responder who goes to incidents, a court clerk works in the courtroom setting, and an evidence technician handles crime-scene or lab work.