Which active listening technique involves providing a concise recap of the caller's main points?

• A. Summarization
• B. Paraphrasing
• C. I Messages
• D. Effective pauses

Answer: (A)

Summarization is the technique of giving a brief, precise recap of the caller's main points. It helps you confirm you’ve captured the essential details—location, what happened, and what the caller needs—without adding extra information. This concise recap validates accuracy and clarifies the situation so responders know the priority and what to do next. Paraphrasing restates the caller’s words in different wording to clarify meaning and can be longer; I Messages are about expressing your own feelings, not about summarizing the caller’s information; and effective pauses are about timing and letting the caller speak, not about recapping. So a concise recap of the main points aligns best with summarization.