The mission of TCOLE is to establish and enforce standards so the people of Texas are served by highly ______ and ______ telecommunications personnel.

• A. educated; professional
• B. trained; ethical
• C. skilled; courteous
• D. competent; reliable

Answer: (B)

The mission emphasizes both formal instruction and strong ethical standards. Telecommunication personnel handle high-pressure calls and sensitive information, so they must be well-trained to know the procedures and use the tools correctly, and ethical to act with integrity, protect privacy, and follow policies. “Trained” covers the necessary instruction and competence in handling emergencies, while “ethical” ensures conduct aligns with legal, policy, and professional expectations. Other pairings either focus more on general ability or on traits like courtesy or reliability, which don’t fully capture the required combination of formal training and ethical behavior that TCOLE promotes.