The Department of Justice suggests that a TTY refresher training should be provided at least every ______ months, or as often as the PSAP offers training for voice calls.

• A. six
• B. three
• C. nine
• D. twelve

Answer: (A)

Keeping TTY skills up to date requires regular refresher training so responders stay proficient with how to use the equipment and follow current procedures. The Department of Justice specifies that refresher training should occur at least every six months, or as often as the PSAP offers training for voice calls. This six‑month minimum is a practical balance: it prevents skill decay while avoiding unnecessary training burdens, and it helps keep TTY training aligned with the cadence of voice-call training used in many PSAPs, so both modalities stay synchronized. A shorter interval (for example, every three months) would be more frequent than needed in most cases, while longer intervals (nine or twelve months) increase the risk that skills or procedures become outdated. If the PSAP’s voice-call training occurs more often than every six months, you would follow that higher frequency; otherwise, the six-month minimum applies.