Giving the caller their story back to them in your own words demonstrates the active listening technique of which?

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Multiple Choice

Giving the caller their story back to them in your own words demonstrates the active listening technique of which?

Explanation:
Paraphrasing is restating what the caller shared in your own words to confirm you understood correctly. This shows active listening by capturing the meaning, not just hearing the words, and helps ensure accuracy by inviting the caller to correct any misinterpretations. Repeating verbatim would just echo their exact words without demonstrating processing, and summarizing would condense the message and could omit important details. Ignoring isn’t listening. In a telecommunicator setting, paraphrasing supports clear, precise communication and helps verify the information you’ve received.

Paraphrasing is restating what the caller shared in your own words to confirm you understood correctly. This shows active listening by capturing the meaning, not just hearing the words, and helps ensure accuracy by inviting the caller to correct any misinterpretations. Repeating verbatim would just echo their exact words without demonstrating processing, and summarizing would condense the message and could omit important details. Ignoring isn’t listening. In a telecommunicator setting, paraphrasing supports clear, precise communication and helps verify the information you’ve received.

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